Overview

From the moment you think you need the OT-2 to the time you use it in your lab, our team wants to support you in achieving affordable automation. So that we can best assist you at any time during this process, please see below for information about each contact person and why you should contact them.

Who to contact

Before buying a robot

If you need to purchase Opentrons products, you can contact info@opentrons.com to guide you to find the right person for feasibility consultation and contact our Sales executive schedules demo.

When you want to find a Purchase Order (PO), you can contact us at sales@opentrons.com and we will transfer you to our sales staff.

After ordering the robot

customer support associate

If you have any questions or concerns about your order after placing it (regarding order status, shipping and tracking information), you can contact our customer support staff at ordersupport@opentrons.com.

About Invoice

Once the order is shipped, our team will send an invoice. If you have questions about this, please contact our Accounts Receivable team at ar@opentrons.com.

Find technical support and automation assistance

For technical support, once you own your product, check out our Opentrons Help Center articles, specifically working effectively with Opentrons support staff. If you require further support, please contact support@opentrons.com.

If you want to purchase an automation solution, please visit our website and our field application scientists will write a solution for you. See our article on custom protocols for more details.

Glossary

Below you will find a brief summary of each role and their email:

• Inside Sales (info@opentrons.com): Help with arranging demos and initial purchases.
• Sales Associate (sales@opentrons.com): Routes purchase orders to the correct team member for processing.
• Customer Support (ordersupport@opentrons.com): Help process orders, not bills.
• Accounts Receivable (ar@opentrons.com): Helps with invoicing and payments.
• Field Application Scientist: Works on Opentrons to accelerate custom protocol development and help with their implementation.
• Technical Support (support@opentrons.com): Help troubleshooting Opentrons products according to the support statement. .
• Account Manager: Provides assistance as a point of contact for products and replacement parts.